Coventry BS refused to release my late father's money for months after probate, causing needless distress to my mum. First reason given was we'd filled out the wrong forms (although they sent us the forms), then that identification was out of date (it was supplied immediately, but they didn't process it for months). Other banks and building societies released funds within 6 weeks of probate, Coventry took 16 weeks. Don't use Coventry BS if it's possible you might die at some point in your life.

Absolutely rubbish company... policies from the dark ages... Tried transferring an ISA... twice they sent out the wrong forms so we lost the advertised rate... stupidly tried again a year later... this time received the correct forms but had three differing sets of instructions by telephone staff... even though we told them the post was dreadfull could only set up online banking by receiving a password by post.... that letter took 10 days to reach us by which time the password had expired...WHO USES SNAIL MAIL in this day and age... does anyone rely on the Post Office! ..Yep Coventry BS...Hopeless staff who do not seem to understand the companies own procedures. Wasted my time and money... such a frustrating experience. So will be moving my money out.. to an upto date institution... One that can send me documents and instructions by email text... not post. One that Uses one time pass codes ... not this shower.

I’ve been with CBS for about 25 years… overall my service has been exceptional… and better than any other banks I’ve used. I feel the other reviews on here are somewhat misguided. I do agree that their most recent CEO has made customer service worse, they used to be much better than they are now. (One family has written about 4 reviews on the same topic. That seems to be a sad story, but not sure why the family didn’t just refer CBS to the regulator or Ombudsman for investigation. I have an elderly disabled parent, and our experience is very different, not trying to belittle what must have been very difficult for them - I genuinely don’t understand what happened and hard to understand it from a limited review).

I was going to open an account with the Coventry building society. After I read on line from various sources of how the Coventry forged a mortgage application to steal a cancer suffering OAP's home. The shock caused the OAP's death. Rip Mr. Mason. I refuse to use this nasty building society. AVOID AVOID AVOID AVOID AVOID